network administration
TPCI’s certified network experts will access your network once a week to ensure it is operating at peak efficiency and secured. All critical performance statistics and data is collected and analyzed to identify problem areas and trends that may adversely affect you network. This weekly check-up will ensure that your network remains “healthy”. Problems are readily identified and action taken immediately to remedy any problem areas.

The weekly remote activities performed include: Review of console logs for network errors and warnings, analyze processor utilization statistics, analyze server hard drive capacity, analyze memory utilization statistics, identify and report network problems and issues.

The monthly remote activities include: Update virus signature files on the server, purge deleted files and optimize hard disk space. In addition to the weekly health check on your server(s), we can configure the server to notify TPCI, via email, if a backup fails, a virus is detected or if the power fails.

on-site service
This plan includes four (4) hours of on-site service provided by TPCI’s team of advanced network specialists and, if additional labor is needed, you will receive a 10% discount off of our standard labor rates. Our staff of experienced, well-trained experts are capable of solving any network problem, and are available for resolving a variety of desktop issues and problems relating to hardware, software, network connectivity and operating system errors.

free phone support
TPCI will provide phone support for all of your network users. Should any users encounter computer related problems, they simply contact TPCI via phone or e-mail (up to 20 per month). Our Help Desk staff will make every effort to resolve the problem remotely. Problems that are not resolved in this manner will have a TPCI technician dispatched to your office for prompt resolution.

7x24 monitoring
TPCI will remotely monitor up to three (3) network devices 24 hours a day, 7 days a week. All devices (i.e., servers, routers, switches) will be monitored for continuous operation. Should a network device or server fail or lose connection with our network operating center, then TPCI will be alerted immediately. In addition, our remote access capability allows us to quickly diagnose and correct most issues that may cause down time.

quarterly network audit
Once a quarter, a TPCI network analyst will schedule an on-site visit to perform an audit of your network. This time will be used to evaluate the overall environment, inspect all network equipment and perform preventative maintenance tasks including cleaning the tape drive, testing the battery backup, and performing a sample restore from tape.

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